Return Policy

Return Policy for DtW 

Welcome to DtW! We want you to be completely satisfied with your purchase. This return policy explains your rights regarding returns, refunds, and exchanges. By placing an order on [Website URL], you agree to the following terms. 

1. Right of Withdrawal (EU Customers Only) 

For customers residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This "cooling-off period" begins the day after you, or a third party designated by you (excluding the carrier), receive the goods. 

How to Withdraw: 

1. To exercise your right of withdrawal, please notify us by email at {{supportEmail}}  or by using the withdrawal form available [here – link to the withdrawal form]. 
2. You must communicate your decision within the 14-day period to be eligible for a refund. 

Return Shipping Costs: 

1. You are responsible for the cost of returning the items unless otherwise agreed upon. 
2. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

2. Conditions for Returns (EU and Worldwide) 

Items must be returned in their original condition, unworn/unused, and in the original packaging. Items that are not eligible for return include: 

1. Custom-made or personalized products. 
2. Perishable goods (e.g., food, flowers). 
3. Digital products once downloaded or accessed. 
4. Products that cannot be returned for health and hygiene reasons (e.g., intimate wear, swimwear) once unsealed. 

We reserve the right to refuse returns of items that do not meet these conditions. 

3. Return Process 

If you wish to return an item, please follow these steps: 

1. Contact Us: Notify us by email at {{supportEmail}}  or via our contact form within 14 days of receipt for EU customers or within [XX] days for other customers (if different policies apply worldwide). 
2. Prepare Your Package: Securely pack your item(s) with the original receipt or proof of purchase. 
3. Ship the Return: Send the return package to {{address}} , and make sure to use a trackable shipping method. 

4. Refunds 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. 

1. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [XX] days. 
2. Please note that shipping costs are non-refundable. 

5. Exchanges 

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at {{supportEmail}}  to initiate the exchange process. 

6. Non-Returnable Items 

Some items cannot be returned, including: 

1. Perishable goods (food, flowers, etc.) 
2. Intimate items (underwear, swimwear) if unsealed 
3. Digital downloads or services once accessed 
4. Gift cards 

7. International Customers (Outside EU) 

Customers outside of the EU may also be eligible for returns. Please contact us within [XX] days of receipt to initiate a return. The cost of return shipping will be borne by the customer unless otherwise agreed upon. 

8. Faulty Goods 

If you receive an item that is damaged or defective, you may request a repair, replacement, or refund. Please contact us at {{supportEmail}}  within [XX] days of receiving your item, and provide photos or other proof of the defect. 

9. Refund Delays 

Please note that it may take some time for the refund to reflect in your bank account or on your credit card statement. If you haven't received your refund after [XX] days of approval, please first check with your bank or card issuer. If there are any issues, contact us at {{supportEmail}} . 

10. Contact Us 

If you have any questions about our return policy, please contact our customer support team: 

1. Email: {{supportEmail}}  
2. Phone: {{supportPhone}}  
3. Address: {{address}}  

Thank you for shopping with DtW!